Complaints Procedure

Daniel Taylor Solicitors are committed to providing you with the advice and service you expect of qualified solicitors. If at any point you become unhappy or concerned about the service we have provided, we ask that you inform us immediately so that we can do our best to resolve the problem to your satisfaction. 

In the first instance, we ask that you contact the solicitor working on your case to discuss your concerns and address any issues at this stage. 

If you would like to make a formal complaint, you can download our full complaints procedure below. Making a complaint will not affect how we handle your case and you will not be charged for the time spent handling your complaint. 

What to do if we cannot resolve your complaint

The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves. They will look at complaints independently and accessing the Ombudsman will not affect how we handle your case. Most ‘consumer’ clients (as opposed to large businesses) will be able to make use of the Ombudsman scheme however there are restrictions for some larger clients. 

Before accepting a complaint for investigation, the Legal Ombudsman will normally check that you have tried to resolve your complaint with us first. You must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint from us. The Legal Ombudsman also expects complaints to be made to them within one year of the act or omission about which you are concerned. 

If you would like more information about the Legal Ombudsman, please contact them:
Phone:  0300 555 0333 (between 9:00 - 17:00)
Post:   Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

Professional Misconduct

Please note that the Ombudsman are there to deal with concerns about the level of service received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority via their website HERE

Our Complaints Procedure

"The whole process was stress-free and Daniel kept me updated throughout. He was professional yet friendly and I wouldn’t hesitate to recommend him."

Client involved in an accident with an untraced driver

"Daniel was able to give me clear advice which we used to agree a compromise that all Parties were happy with"

Client defending a claim by a former business partner

Daniel Taylor

Managing Director