Daniel Taylor Solicitors complaints procedure for clients

Here at Daniel Taylor Solicitors, we want to provide you with the best possible service. However, if at any point you become unhappy with the service you have received, or if you have any concerns regarding your bill, please inform us immediately so that we can do our best to resolve any issues for you.

Daniel Taylor Solicitors has a procedure in place which details how we handle complaints. This is available upon request, simply contact our Compliance Department   or call 0151 669 0374. We have 8 weeks to consider your complaint.

If we are unable to resolve your complaint, you may be able to refer it to the Legal Ombudsman, an independent body that considers complaints about legal services.

Generally, complaints must be referred within one year of the act or omission complained about, or within one year of when you should reasonably have known there was cause for complaint. You must also refer your complaint within six months of receiving our final written response, subject to the Legal Ombudsman’s rules and applicable exceptions.

You may also contact the Legal Ombudsman if we have not resolved your complaint within eight weeks.

Legal Ombudsman

PO Box 6167, Slough, SL1 0EH

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

PLEASE NOTE: Do not send any original documents to the Legal Ombudsman. The Legal Ombudsman will make electronic copies of any documents they receive by post and will destroy paper copies.